foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Attending inbound cases solving customer issues. Must have problem-solving skills and follow timeline when assigned for task. Able to follow order processing system from the supporting tools. Willing to work 6 days and 6 hours per day in different shifts (including night shift)