Superside is hiring a Group Account Director to lead one of our biggest enterprise accounts and ensure consistent delivery excellence at scale. You’ll operate at a portfolio level, guiding account strategy, strengthening commercial performance, and supporting account leaders to deliver high-quality, scalable outcomes. Reporting to the General Manager, this role focuses on driving retention, growth, and operational rigor across multiple accounts while building strong executive relationships and a high-performing account leadership bench. What you'll do • Own portfolio-level performance across revenue, retention, and delivery quality. • Guide account strategy, ensuring alignment with business goals. • Lead and coach Account Directors and Senior Account Managers to raise performance and consistency. • Drive commercial rigor across accounts, including forecasting accuracy and deal quality. • Identify and resolve systemic delivery, resourcing, and operational challenges. • Act as the escalation point for high-risk client situations and strategic opportunities. • Partner with General Managers to provide clear insights on portfolio health and growth. • Strengthen executive relationships across key accounts, acting as a trusted advisor. • Ensure consistent application of processes, workflows, and best practices across accounts. • Drive continuous improvement in how teams deliver, scale, and operate. What you'll need to succeed • 12–18+ years of experience in agency, consulting, or client services leadership roles. • Proven ownership of portfolio-level revenue, retention, and growth. • Experience managing and developing senior account leaders. • Strong commercial acumen, including forecasting, deal structuring, and margin management. • Ability to operate at both strategic and operational levels across multiple accounts. • Strong executive communication skills with experience managing senior stakeholders. • Experience identifying and resolving systemic operational challenges. • Data-driven mindset with the ability to translate insights into action. • Ability to influence cross-functional teams without direct authority. • Strong judgment in high-stakes client and business situations.