A foodora a Delivery Hero Group, a világ vezető kiszállítási platformjának része. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk – gyorsan, egyszerűen és egyenesen az ajtódhoz. Világszerte körülbelül 65 országban működünk. A Delivery Hero Group központja Berlinben, Németországban található, és 2017 óta jegyzik a frankfurti tőzsdén, valamint az MDAX részvényindex része. We're looking for full-time Service Operations stars to join our team! At foodora, we (almost) never sleep — we’re open every day from 10:00 to 22:00, including weekends and public holidays. That means we need team members who are flexible and willing to work across daytime, evenings, weekends, and holidays. In this role, you will play a key part in delivering efficient, high-quality support to customers and partners while ensuring adherence to established processes and service standards. You’ll collaborate closely with internal teams and BPO partners to contribute to a culture of operational excellence and continuous improvement. Your journey begins with mandatory in-person  training, spread across one month from our office. The next training starts on 17th of August, and full attendance is required. What You’ll Do • Handle daily service operations tasks to support overall team goals and ensure service levels are met. • Monitor key performance indicators (KPIs) and contribute to operational targets by maintaining accuracy, speed, and quality. • Escalate complex operational issues and follow up to ensure resolution and process improvement. • Maintain process documentation and support standard operating procedure (SOP) adherence. • Support implementation of new initiatives and process changes aimed at improving service effectiveness. • Contribute to a positive and collaborative team environment that reflects foodora’s values. • Communicate clearly with internal stakeholders and external partners to ensure operational alignment and transparency. • Stay informed on relevant tools, systems, and product updates to effectively carry out tasks. • Provide timely updates on tasks, blockers, and outcomes to team leads and relevant stakeholders. • Assist customers with their issues with excellent customer service. • Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively. • Listen attentively to customer needs/concerns and demonstrate empathy while maximising the opportunity to build rapport with the customer • Perform proactive follow-up with other support team members to ensure efficient resolution of customer requests.  • Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers. • Handle complaints and provide appropriate solutions and alternatives within the allocated time. • Work on personal and team goals as part of a dynamic team in a fast-paced environment. Help us raise the bar — and grow with us. If you're eager to learn, lead, and make an impact, you’ll find fantastic growth opportunities at foodora. What We’re Looking For • Diploma, Degree, or relevant qualification in any field preferred. • 1–3 years of experience in a contact center or customer service role, preferably within e-commerce, quick commerce, or tech industries. • Strong communication skills in English and Norwegian/ Swedish/ German, both written and verbal. • Comfortable using tools such as Google Workspace or Microsoft Office. • Familiarity with CRM, ticketing, or operations platforms is a plus. • Strong attention to detail and ability to follow through on tasks. • Comfortable working in a fast-paced environment with shifting priorities. • Team player with a problem-solving mindset and a willingness to learn. • Basic understanding of service metrics and operational KPIs. • Experience with reporting, dashboards, or using data to guide decisions is a plus. • Knowledge of COPC, Six Sigma, or SQL is a bonus but not required. Your Benefits • Modern, dog-friendly office in Budapest’s Mill Park – easy to reach, even by bike! • International good vibe + strong corporate background = a secure & inspiring place to grow.  • From day one: life, accident & health insurance (MetLife). • SZÉP-card & Medicare health package. • foodora PRO & vouchers – tasty meals, even in the home office. • Mental health support & relaxing office massages. •  In-house English lessons + LinkedIn Learning access. • Extra days off, AYCM partnership & all tools provided. • Social impact matters: we support 6 charities and you can join in!