• Conduct regular operational audits across entire Operations to ensure full compliance with company policies, SOPs, and service standards. • Monitor compliance related to uniforms, safety equipment, company assets, mobile applications, attendance, and operational procedures, identifying and reporting any violations. • Audit vendor operations by reviewing timesheets, staffing records, attendance, payroll-related documentation, and contractual compliance to ensure accuracy and adherence to agreed standards. • Investigate operational violations, misuse of company assets, policy breaches, and process deviations, providing detailed reports and recommendations for corrective and preventive actions. • Prepare compliance reports, audit findings, and performance dashboards, highlighting trends, recurring issues, and improvement opportunities for management. • Partner closely with Operations, Vendor Management, HR, Customer Experience, and Fleet teams to ensure timely resolution of audit findings and successful implementation of corrective action plans. • Support the development and continuous improvement of operational SOPs, compliance checklists, and audit frameworks to strengthen operational governance. • Monitor compliance KPIs, conduct follow-up audits, and ensure corrective actions are effectively implemented across all operational sites.. • Own the governance of the vendor penalty process by auditing penalty applications, ensuring full adherence to the approved penalty scheme, identifying discrepancies, and recommending corrective actions when required. • Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field. • 2–4 years of experience in Operations, Compliance, Quality Assurance, Audit, or Retail Operations. • Experience conducting operational audits and compliance reviews is highly preferred Strong analytical and investigation skills with excellent attention to detail. • Excellent reporting and communication skills. • Advanced proficiency in Microsoft Excel; Power BI is a plus. • Ability to work independently, conduct field visits, and manage multiple operational locations.