Technical Support Representative - Night Shift Job Description: We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance. Key Responsibilities: - Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues. - Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software. - Assist in the setup and installation of new hardware and POS-related software. - Perform troubleshooting on core system remote devices. - Engage in various computer-related break-fix repairs as needed. - Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff. Qualifications: - Proven experience and knowledge in replacing, configuring, and setting up new hardware and software. - Strong understanding of POS hardware (including all peripherals) - Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level. - Proficient in networking. You need to have your own equipment that you can use, including dual monitors and a strong wired internet connection. If you are a motivated individual who thrives in a fast-paced environment and enjoys problem-solving, we invite you to apply for this exciting opportunity.