Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com. The Opportunity • This is a critical role as RI Primary Care Medical Group continues to grow through acquisition. • Each newly acquired practice comes with its own workflows, staff habits, and legacy system experience. As we expand across multiple locations, clinical staff need a consistent, reliable training and support experience. This role would own the development and maintenance of training materials, ensure consistency across sites, and serve as an accessible frontline resource for staff. • This specialist would also support the integration and adoption of additional tools as we continue to expand our technology footprint. A visible, dedicated training and support presence signals to newly acquired staff that we take their experience seriously — directly supporting engagement and retention during periods of significant change. What you’ll do • Healthcare Workflow Integration & Change Management • Assess current-state workflows with stakeholders and staff to identify gaps and improvement opportunities • Design and implement updated workflows that integrate across departments, systems, and third-party partners with minimal disruption • Develop workflow documentation, process maps, and transition guides • Facilitate communication across practices, internal departments, and external partners to ensure alignment • Monitor post-implementation adoption and surface feedback to management EHR & Technology Training • Deliver on-site and virtual training for physicians, nurses, and support staff across a wide range of clinical and administrative systems • Develop training programs that connect system use to broader operational and clinical context • Provide at-the-elbow (ATE) support during go-lives, upgrades, and workflow transitions • Assess end-user proficiency and provide follow-up training as needed • Create and maintain training materials, quick reference guides, tip sheets, and SOPs • Support adoption of emerging tools, including AI-assisted applications • Stay current on system updates and evolving best practices Clinical Systems Optimization • Support EHR and clinical system optimization to meet the needs of member practices • Assist with identifying and implementing new technology aligned with real-world workflows • Partner with the EHR Optimization Manager and cross-functional teams to drive continuous improvement End-User Support & Triage • Serve as a first-line resource for EHR and application issues via phone, remote desktop, and on-site assistance • Triage, document, and escalate issues to IT, help desk, or vendor teams as appropriate • Log and track support interactions in the ticketing system to support trend identification Collaboration & Cross-Functional Engagement • Act as a liaison between practices and internal/external departments during transitions • Participate in relevant committees, workgroups, and project teams • Collaborate with the Lead Desktop Support Technician on hardware/software troubleshooting and new user onboarding Who you are • Required • 2+ years in healthcare IT, EHR support, clinical training, or workflow optimization • Experience assessing and redesigning clinical or administrative workflows • Proven ability to deliver training across multiple systems in a healthcare setting • Strong communication, interpersonal, and problem-solving skills • Experience developing end-user documentation, workflow maps, and training materials • Ability to learn and train on new systems quickly • Comfortable supporting staff and leadership through operational transitions • Ability to manage competing priorities and travel to practice sites across Rhode Island Preferred • Associate's or Bachelor's degree in Healthcare, Health IT, Health Administration, or related field • Clinical background (MA, LPN, RN, or similar) strongly preferred • Experience with a major EHR platform (Epic, Cerner, athenahealth, eClinicalWorks, or similar) • Familiarity with primary care operations and multi-site environments • Knowledge of HIPAA and healthcare data privacy standards • Experience in a physician group or healthcare management company Physical Demands: Regular travel to practice sites across Rhode Island is required. A combination of remote, on-site, and office-based work applies depending on project needs. Salary range $80,000—$90,000 USD Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.