A foodora a Delivery Hero Group, a világ vezető kiszállítási platformjának része. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk – gyorsan, egyszerűen és egyenesen az ajtódhoz. Világszerte körülbelül 65 országban működünk. A Delivery Hero Group központja Berlinben, Németországban található, és 2017 óta jegyzik a frankfurti tőzsdén, valamint az MDAX részvényindex része. End-User Support & Troubleshooting • Provide on-site and remote end-user support (hardware, software, account/workstation setup) via chat, email, and in person, including scheduled visits to Dmart offices for maintenance and upgrades. • Log, prioritise, and resolve tickets by business criticality (Jira, ServiceNow), covering networking, printers, and A/V, partnering with the Infrastructure team on larger projects. IT Administration & Asset Management • Track IT assets through their full lifecycle and maintain MDM (JAMF, Intune) compliance across enterprise devices. • Support access management (Okta, SailPoint IIQ) and contribute to IT governance and compliance initiatives. Process Improvement & Collaboration • Maintain onboarding/offboarding efficiency and IT service KPIs/SLAs. • Partner with senior IT team members to improve processes and automation, staying current on emerging tech. AI-Enabled Support & Tooling • Use AI assistants (Copilot, Claude, ChatGPT, Gemini) to speed up troubleshooting, draft knowledge-base articles, and summarise recurring issues. • Pilot AI-assisted automations (prompt templates, scripts, no-code tools) to cut manual work in ticketing and onboarding/offboarding, sharing what works with the team.   Requirements: • Minimum of 1 year of experience in IT operations or 1st-level support with hands-on experience managing workstations (Windows & MacOS) and endpoint devices. • Strong troubleshooting skills for hardware and enterprise IT software. • Ability to work independently and own issues end-to-end. • High service orientation and excellent customer service skills. • Strong communication skills (verbal & written). Nice to have:  • Hands-on experience with JIRA and Confluence for ticketing and documentation • Administration experience with Slack, Google Workspace, and access management platforms (Okta, SailPoint IIQ) • Practical experience using AI assistants (Copilot, Claude, ChatGPT, Gemini) for support, documentation, or productivity tasks Your Benefits • Modern office in Budapest’s Haller Gardens – easy to reach, even by bike! • International good vibe + strong corporate background = a secure & inspiring place to grow.  • From day one: life, accident & health insurance (MetLife). • SZÉP-card & Medicare health package. • foodora PRO & vouchers – tasty meals, even in the home office. • Mental health support & relaxing office massages. • In-house English lessons + LinkedIn Learning access. • Extra days off, AYCM partnership & all tools provided. • Social impact matters: we support 6 charities and you can join in!