Vapi (/ˈVɑːpi/): • Voice AI that resolves, not transfers • Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life • Trusted by 1 million developers building the future of voice agents • Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised • Try talking to Vapi now! Why We’re Hiring This Role: • As Vapi scales its enterprise footprint, we need strong post-sales ownership to drive retention, expansion, and long-term customer value. • Enterprise deployments are complex and cross-functional, requiring a single-threaded leader to orchestrate execution and outcomes. • This role will help define and scale our post-sales engagement model while directly impacting Net Revenue Retention. What You’ll Do: • 30 Day: • Take ownership of a portfolio of enterprise accounts and build trusted relationships with key stakeholders. • Deeply understand each customer’s deployment architecture, use cases, and success criteria. • Audit current health metrics, renewal timelines, usage patterns, and engagement cadence. • Align with FDE, CSE, Sales, and Product on open workstreams and deployment priorities. • 60 Day: • Establish a structured cadence of weekly, biweekly, or monthly syncs based on account tiering. • Implement proactive health monitoring using usage data, stakeholder engagement, and sentiment signals. • Begin identifying renewal risks and expansion signals across your portfolio. • Deliver structured QBRs for Tier 1 and Tier 2 accounts with executive-ready reporting. • 90 Day: • Drive renewal conversations beginning 120 days out and partner with AEs on commercial strategy. • Surface qualified expansion opportunities supported by usage data and deployment success metrics. • Enforce service tier boundaries and protect the integrity of the engagement model. • Contribute to refining post-sales playbooks, documentation standards, and tooling as the function scales. Who You Are: • 5+ years in customer success, technical account management, or solutions consulting at a B2B SaaS or API-first company. • Experience managing a portfolio of enterprise accounts ($100K+ ACV) with complex deployments and integrations. • Strong stakeholder management skills with the ability to engage VP and C-level executives. • Technically fluent enough to discuss APIs, integrations, deployment workflows, and architecture without needing to write code. • Experienced in renewal and expansion motions and comfortable building commercial narratives. • Highly organized with strong CRM hygiene, documentation habits, and follow-through. • Comfortable operating in ambiguity and helping build process in a high-growth environment. • Bonus: Experience in voice, conversational AI, telephony, contact center technology, or AI/ML products. Why Vapi: • Generational impact: Build the human interface for every business • Ownership culture: 70% of the company are previous founders • Kind team: The founders, Jordan and Nikhil, are Canadians • Tier-1 Investors: YC, KP seed, Bessemer Series A What We Offer: • Real stake: We offer a competitive salary and excellent equity ownership • Comprehensive health coverage: medical, dental, and vision plans • Team love: We love hanging out, and we do quarterly off-sites • Flexible time off: take what you need • More: catered meals, transportation, gym, and a $10k annual L&D budget