We’re looking for a driven and customer-obsessed Commercial Manager (SMB) to manage and grow a portfolio of existing SMB clients, while also driving new business acquisition. This is a hands-on individual contributor role—ideal for someone who thrives on owning the full customer journey and is passionate about helping small and mid-sized restaurants scale through technology. You’ll be the face of TabSquare to our SMB customers in Singapore, working across functions to ensure success, retention, and growth. What You’ll Be Driving • New Business Acquisition: • Prospect, pitch, and close new SMB clients through a mix of outbound efforts, inbound leads, and partner referrals. • Own the full sales cycle—from lead qualification to closing—tailoring solutions to fit customer needs. • Account Growth & Upsell: • Own and manage a portfolio of SMB clients—building deep relationships, understanding their goals, and identifying upsell opportunities. • Define what success looks like for each customer and work closely with internal teams to deliver value at every touchpoint. • Customer Retention & Experience: • Be the voice of the customer internally, ensuring that feedback drives continuous product and process improvement. • Pipeline & CRM Management: • Maintain accurate and updated records of all account and sales activities in CRM tools. • Actively manage your pipeline to ensure consistent activity, forecasting accuracy, and target achievement. • Commercial Analysis: • Use data to prioritize accounts, track performance, and identify growth or churn risks. • Share insights and best practices with the broader commercial team to continuously raise the bar. What You Bring • 5+ years of experience in B2B sales or/and account management, success—ideally in SaaS, tech, or F&B/hospitality-related industries. • Proven ability to manage a high-volume SMB portfolio while consistently achieving sales and retention targets. • Experience in solution-selling, consultative sales, and uncovering business value for small to mid-sized customers. • Excellent communication and relationship-building skills, with the ability to navigate both strategic conversations and day-to-day operational matters. • Strong understanding of the Singapore SMB market, including common challenges, buying behavior, and decision-making structures. • Highly organized, resourceful, and proactive—capable of juggling multiple priorities while staying laser-focused on customer outcomes. • Familiarity with CRM tools (e.g., HubSpot, Pipedrive, Salesforce) and comfort working with data to inform decisions.