About Broccoli AI Broccoli AI is building the AI operating system for home service businesses. We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with AI agents that actually do the work. Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan. We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built. Today: • Hundreds of contractors use Broccoli to run their front office • We’ve grown from $0 → millions in ARR in under a year • We’re trusted by both single-location operators and large multi-location groups • Raised $25M+ from Khosla Ventures and YC AI Success Manager — Broccoli AI This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: customer happiness, product usage, and NDR. What you’ll do • Own a portfolio of customers (SMB → enterprise) • Drive adoption and usage of Broccoli’s AI agents • Identify and execute expansion opportunities: • More call volume • More products (inbound, outbound, QA, etc.) • More locations • Monitor account health using data (usage, bookings) • Run onboarding and ensure fast time-to-value • Work closely with product + engineering to improve outcomes What we’re looking for Analytical • You’re comfortable with data and metrics • You can quickly understand what’s working vs not Operator mindset • You don’t wait for instructions — you figure things out • You think in workflows and outcomes, not tasks AI-native • You use tools like Claude to move faster and automate work • You look for leverage in everything you do Revenue-oriented • You understand your job is to grow accounts, not just support them • You’re comfortable identifying and pushing upsells Customer-focused (but not soft) • You care about customer outcomes — revenue, bookings, efficiency • You’re willing to push customers to change how they operate What success looks like • Your accounts expand consistently • High product adoption and usage across customers • Low churn, high NDR • Customers see clear ROI from Broccoli • You manage more accounts over time without losing quality (through systems + AI) Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.